Frequently Asked Questions

You can contact Palmer-Hunter Support at support@palmer-hunter.co.uk. For issues that need investigation by our team, please include a clear description of the problem and any relevant device, deployment or account details.

Palmer-Hunter develops Environmental Intelligence technologies that combine environmental sensing, monitoring, analytics and interpretation. The aim is to help organisations move from measurements to an understanding of environmental behaviour, patterns and meaningful change.

Palmer-Hunter supports education and training applications through its sensing platform and associated software. These tools are designed to support structured environmental sensing, data collection and learning workflows.

Palmer-Hunter Environmental Intelligence supports agriculture and land-management deployments through environmental sensing, monitoring, analytics and interpretation. Agriculture customers can commission a Palmer-Hunter probe, install it at the deployment location and start monitoring through the governed platform workflow.

To set up a new Palmer-Hunter Agriculture probe, follow the customer workflow: Connect Probe, connect the probe to Wi-Fi, install the probe at its deployment location, then Start Monitoring. Use the guided Palmer-Hunter platform setup rather than opening the enclosure or using engineering configuration methods.

During Agriculture probe setup, begin with Connect Probe and use the guided Palmer-Hunter setup to provide the Wi-Fi connection required for the deployment. The customer workflow does not require USB access, source-code changes, bearer tokens or manual device-code entry. If the guided connection cannot be completed, contact Palmer-Hunter Support rather than opening or manually reconfiguring the probe.

Install the Agriculture probe only after the connection stage has been completed and the deployment is ready for installation. Place the probe at the intended deployment location using the Palmer-Hunter installation workflow, then confirm installation in the platform before starting monitoring. Do not open the probe enclosure as part of customer installation.

Once the Agriculture probe is connected, installed and its installation has been confirmed, use Start Monitoring in the Palmer-Hunter platform. The deployment then enters active monitoring so probe telemetry can support the Environmental Intelligence workflow.

Use the Palmer-Hunter platform's Stop Monitoring action when you are ready to end active monitoring for the Agriculture deployment. The probe can then move out of the active monitoring lifecycle without requiring customer access to its firmware or enclosure.

A Palmer-Hunter Agriculture probe that has left active monitoring can be resumed for redeployment through the supported probe workflow. Resume the probe, complete the deployment and installation steps for its new monitoring location, confirm installation, then start monitoring again. Customer redeployment does not require firmware editing, bearer tokens or enclosure access.

If an Agriculture probe cannot complete the guided setup or monitoring workflow, first keep the probe in its supported customer configuration and note the stage where the problem occurs. Do not open the enclosure, edit firmware or source code, use bearer tokens, or repeatedly reset or manually reconfigure the probe. If the guided workflow still cannot continue, contact Palmer-Hunter Support with the probe identifier and a description of the observed behaviour.

Environmental Monitoring is part of Palmer-Hunter's broader Environmental Intelligence direction. The dedicated deployment experience is currently at dashboard-preview stage while the underlying platform capabilities continue to develop.

Research and Assurance is a future Palmer-Hunter deployment direction intended to support structured sensing, evidence and environmental investigation workflows. The dedicated deployment journey is currently represented as a roadmap preview.

Palmer-Hunter sensing devices form the measurement layer of the platform. Depending on the deployment, devices can capture environmental measurements and provide telemetry to Palmer-Hunter software and platform services.

Palmer-Hunter devices and applications can use different connectivity and telemetry methods depending on the deployment. If a device is not connecting or expected telemetry is not appearing, contact Palmer-Hunter Support with the device identifier and a description of the observed behaviour.

Palmer-Hunter devices use managed firmware as part of the sensing platform. If you experience a firmware or device-software issue, avoid repeatedly resetting or reconfiguring the device and contact Palmer-Hunter Support with the device identifier and any visible status information.

For account or access problems, first check that you are using the correct Palmer-Hunter account details. If you cannot resolve the issue, contact support@palmer-hunter.co.uk and describe the access problem. Never send your password or authentication codes by email or chat.

Palmer-Hunter supports organisation procurement, quotations, subscriptions and payment workflows. For a question about a specific quotation, payment or procurement request, contact support@palmer-hunter.co.uk and include the relevant reference number where available. Do not send card details through chat or email.

Palmer-Hunter publishes information about its handling of personal data and website cookies in its Privacy Policy and Cookie Policy. Privacy questions can also be sent to support@palmer-hunter.co.uk.